Metrics that Matter: Improve operational excellence in analyzing & planning company finances
Konrad Skibinski
Description
What utilization rate should developers strive for? How can management metrics shape IT service firms' success? Explore the world of management analytics in this session.
During the workshop, we'll dive into the profound influence of the Maturity Score Index, a comprehensive 5-level scale evaluating operational excellence across 60+ indicators and intricate processes. Based on it, we'll figure out the most important processes in a professional service firm, and how these processes are impacting a company's profitability.
Participants will be provided with valuable insights and practical tips on how to succeed in managing your business during tough times.
Speaker
Konrad Skibinski
Primetric, Poland
Head of Partnerships at Primetric, a SaaS for IT service businesses used in over 15 countries. Passionate about improving operational excellence, he is actively involved in the creation of the European Profitability and Utilization Report.